Front of House - Summer 2022/23

Central Otago

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Company: Cloudy Bay Vineyards

Type:Casual

Uploaded: 22 September 2022

Closes: 22 October 2022

Description

The Cloudy Bay story is one of adventure. After a single sip in 1983, David Hohnen was captivated by Marlborough Sauvignon Blanc. In 1985 David and winemaker Kevin Judd launched Cloudy Bay with a vision for making New Zealand wines of uncompromising quality. It’s been that way ever since.

The summer season is coming!

Summer brings much excitement and liveliness to the Cellar Door at The Cloudy Bay Shed. The season is filled with events, outdoor service and sees a significant increase in visitors which means we need to grow the size of our team.

As we approach this season, we’re looking for an enthusiastic Front of House team member who can bring their flair for hospitality to craft a memorable Cloudy Bay experience for our guests. Our restaurant will be open Wednesday-Sunday and successful applicants will need to be available to work flexible hours including weekends and public holidays.

Bring your wine and food service knowledge and top-standard customer service ability to create engaging wine tasting & food experiences for our guests. In this role you will receive a comprehensive induction including an in-depth training on our wine range, our brand DNA and customer service, which will allow you to transform a positive customer experience into wine sales and brand loyalty.

You will be responsible for:

  • Delivering an outstanding food and wine experience to our guests by storytelling and in-depth knowledge of our products
  • Being an ambassador of the brand by hosting all visitors and sharing knowledge related to the brand DNA and its wines
  • Working closely with the chef to ensure all food service operations are efficient and organized
  • Ensuring day-to-day tasks are completed: set up and pack down of the day, understanding daily bookings, order taking using the Point of Sale System, wine and food service, cleaning up and turning over the tables, wine and merchandise sales, stock monitoring and re-stocking
  • Attending daily team briefings
  • Turning the dining experience into wine sales
  • Encouraging visitor loyalty and the wine club
  • Being proactive to improve workplace efficiency by working closely with other team members
  • Being able to host different types of groups and nationalities
  • Keeping areas clean and tidy at all times, including indoor, outdoor and kitchen areas
  • Being aware of the health and safety procedures and maintaining a safe working environment

Requirements

In order to succeed in this position, you will have:

  • Experience working in a fast paced and high-end environment, sole charge of front of house operations a bonus
  • A passion for excellent Customer Service – friendly and focused on continually exceeding customer expectations
  • A sales orientation - able to convert positive experiences into sales of Cloudy Bay wines, food and merchandise
  • Excellent communication and people skills
  • An enthusiastic and team-oriented mindset
  • A ‘Can do’ attitude with a very good eye for details
  • A passion and interest of the wine industry
  • You will be physically fit as the job involves standing and lifting
  • A computer proficiency
  • English essential, additional language is a plus
  • Legal rights to work in New Zealand and in Hospitality

Benefits

You will receive a competitive rate, staff discount at our Cellar Door, training and on-the-job support to establish you as a successful member of our fun, focused and collaborative team.

Only people eligible to work in this country should apply for this position. Please provide evidence of your work visa or citizenship.

  • For information about the Central Otago wine Region, click here.

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